Web Leveling: Your Solution to Chatbot Management


At Web Leveling, we recognize that many businesses are interested in leveraging chatbots but don’t know where to start. Our chatbot services are designed to help companies implement conversational AI tailored to their unique needs. We guide you through the process from start to finish, ensuring your chatbot delivers exceptional customer experiences, efficiency gains, and ROI.

How We Can Help With Our Chatbot Solutions

Are you still on the fence about using chatbots? Most of our clients come to us because they are facing these four daily pain points:

  • Overwhelmed customer service teams unable to provide quick responses
  • High website exit rates when visitors can’t find answers
  • Difficulty qualifying and capturing leads
  • Cart abandonment and lost sales opportunities
Flat illustration of a digital robot assisting users online.
Flat depiction of a developer coding and creating a chatbot.

Our Strategic Chatbot Process Includes

  • Discovery: We analyze your business, customers, and objectives to inform the chatbot strategy.
  • Architecture: Our team maps out chatbot conversational flows, integrations, and technical specifications.
  • Design: We craft engaging chatbot dialogues tailored to your brand voice and persona.
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Flat concept of a designer sketching out chatbot user interfaces.
  • Development: Our developers build and integrate your chatbot using the latest frameworks.
  • Testing: We rigorously test your chatbot to ensure accuracy and seamless performance.
  • Launch: The chatbot goes live and we monitor its effectiveness.
  • Optimization: We continuously refine the chatbot based on feedback and data.

How We Address Your Problems With Our Chatbot Creations

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Whether you’re looking to reduce customer service costs, increase the qualification of leads, or minimize cart abandonment, our chatbot services address these pains through tailored solutions. With robust integrations across platforms, seamless user experiences, and continuous performance optimization, we ensure your chatbot becomes an invaluable asset that evolves with your business needs.

  • Strategy Consulting: We provide guidance on the best chatbot approaches for your needs.
  • Chatbot Design: Our conversation designers plan intuitive dialogue flows.
  • Chatbot Development: We develop custom conversational AI aligned with your goals.

With Web Leveling as your chatbot partner, you can have confidence that your conversational AI initiative will be set up for success. Our pricing packages and service offerings provide flexibility based on your current business needs and future ambitions. We become an extension of your team, collaborating closely to ensure your chatbot effectively resolves customer pain points and unlocks new opportunities.

  • Integration: We seamlessly integrate your chatbot with key platforms like your website, apps, or CRM.
  • Hosting and Management: We host and manage your chatbot post-launch.
  • Performance Reviews: We analyze chatbot metrics and refine it to improve ROI.
Flat depiction of a chatbot embedded on a website, assisting visitors.

Chatbots Pricing

Starter Chatbot


Ideal For Small Businesses Like Local Retailers or Restaurants That Want a Chatbot on Their Website to Handle Common Questions and Lead Generation

  • One-Time Build Fee
  • $500/mo Hosting And Management
  • Basic Conversational Dialogues
  • Integration With 1 Platform
  • Up To 1,000 Conversations Per Month

Business Chatbot


Ideal for Medium-Sized Businesses that Want Chatbots on Their Website and Another Platform like Facebook Messenger to Support Sales and Customer Service Interactions

  • One-Time Build Fee
  • $750/mo Hosting And Management
  • Advanced Conversational Flows
  • Integration With Up To 2 Platforms
  • Up To 5,000 Conversations Per Month

Enterprise Chatbot


Ideal for Large Enterprises that Need Chatbots Handling High Volumes across Their Website, Mobile Apps, Internal Systems, and Third-Party Platforms. Requires Advanced NLP and Customization

  • Complex Conversational AI
  • Integration Across Multiple Platforms
  • Unlimited Conversations
  • Sentiment Analysis and Analytics

Chatbot Addons

  • $1500 Chatbot Training Based on Industry
  • Custom Integrations – Quoted Per Integration
  • $2000 Personalization Based on Customer Data
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Why Choose Web Leveling for Your Chatbot Creation?

At Web Leveling, we recognize that chatbots offer immense potential but also have complexity in their strategic implementation. Our goal is to guide businesses through the process of successfully leveraging conversational AI to achieve their goals.

Our strategic process coupled with extensive chatbot design, development, and management expertise enables us to deliver projects suited to businesses of any size and industry. We alleviate the burden of building and running AI chatbots in-house so you can focus on your core priorities.

If you have questions about chatbots or are ready to explore how conversational AI can benefit your organization, we are here to help. Reach out to our chatbot specialists to start a discussion about your goals and how Web Leveling can turn them into reality. We look forward to helping you maximize the potential of AI chatbots for your unique business needs.

Frequently Asked Questions About Our Chatbot Services

Chatbots offer many advantages that can benefit businesses in various industries. Some key benefits include:

  • Providing 24/7 automated customer support, addressing common questions and issues. This improves customer satisfaction while reducing human support costs.
  • Qualifying and capturing leads through conversational engagements on your website, Facebook page, or other channels. Chatbots can screen prospects and send promising leads to sales.
  • Increasing sales and recovering abandoned carts by proactively engaging site visitors showing purchase intent. Chatbots can provide product recommendations and discounts.
  • Allowing customers to easily complete routine tasks like checking order status or tracking shipments. This creates more self-service options.
  • Streamlining internal processes through workflow automation. Chatbots can handle tasks like new employee onboarding and meeting scheduling.

Chatbots are extremely versatile and when well-designed, can deliver significant ROI through improved CX, greater efficiency, and reduced costs.

At Web Leveling, our chatbot developers are experienced with all the leading conversational AI platforms. We assess your specific needs and recommend the ideal platform for implementation. Some of the most popular we work with include:

  • Dialogflow
  • Amazon Lex
  • IBM Watson Assistant
  • Microsoft Bot Framework
  • Chatfuel
  • ManyChat

The platform choice depends on factors like required integrations, scalability needs, available development resources, and complexity of dialogues. We handle the entire platform setup and configuration to build a robust enterprise-grade chatbot tailored to your goals.

We offer full-service chatbot hosting and management to maintain your conversational AI post-launch. This ongoing management includes:

  • Cloud-based hosting on secure, scalable infrastructure
  • Ongoing dialogue optimization and new intent additions
  • Regular bot testing and debugging to fix issues
  • Adding new integration endpoints for expanding capabilities
  • Monitoring performance metrics and usage trends
  • Ensuring high uptime and availability
  • Updating bot responses to align with new products/services
  • Managing costs by optimizing cloud resource utilization

Our chatbot management services ensure your bot keeps delivering an effective experience. You can focus on your business while we handle the care and feeding of your custom chatbot.

Our specialized chatbot consultants have experience developing conversational AI across many industries. We research your specific industry best practices to build tailored bots. For instance:

  • For retail, chatbots can provide personalized recommendations and promotions based on purchase history.
  • In real estate, a bot can automatically surface listings matching a buyer’s search criteria.
  • Healthcare chatbots can help patients schedule appointments, check symptoms, and triage needs.
  • Chatbots for higher education can guide prospective students through the admissions process.

Industry-specific chatbot development is key to natural conversations that solve real business challenges. Our bots capture industry nuances through focused dialogues, integrations, and machine learning training.

AI-powered tools can generate basic chatbot code. But fully customizing and optimizing a strategic chatbot requires human creativity, strategic thinking, and industry expertise. DIY chatbots often lack the business logic and nuanced dialogues needed to engage users and drive ROI.

Our skilled chatbot design team takes care of building advanced, natural-feeling conversations tailored to your audience and goals. We also handle complex integrations, hosting, ongoing management, and continuous performance improvements – crucial tasks that DIY chatbots struggle with.

For enterprise-grade chatbots that engage customers and create business value, specialized agencies remain indispensable. Our tailored solutions and support take the stress out of chatbot adoption.

We offer robust integration services to connect your new chatbot with key business platforms like:

  • CRM systems – Salesforce, Zoho, HubSpot etc.
  • Ecommerce platforms – Shopify, WooCommerce, Magento
  • Marketing automation tools – Marketo, Pardot, Eloqua
  • Cloud storage – Google Drive, Dropbox, OneDrive
  • Enterprise software – Slack, Microsoft Teams, Oracle, SAP

This enables your chatbot to pull customer data, process transactions, update records, and more. Our team handles API integration work and ongoing maintenance. With deep expertise across systems, we can integrate your chatbot seamlessly for unified CX.

We utilize various techniques to make chatbot conversations natural:

  • Natural Language Processing helps understand free-form user inputs without rigid keyword matching.
  • Machine learning and sentiment analysis enable more contextual responses based on detected user intent and emotions.
  • Randomized responses provide some variability like humans.
  • Rich media like images, GIFs, and videos make interactions vivid.
  • Seamlessly handing off conversations to live agents makes bots seem “smarter.”

Ongoing bot training also improves conversations over time. Our focus is not just functionality – we combine UI design, conversation design, and AI to deliver remarkably human-like bots.

Seamlessly escalating complex user queries from your chatbot to live agents is crucial. We provide multiple options to enable this human hand-off:

  • Direct integration with live chat software like Intercom, Drift, or Zendesk Chat.
  • Using popular helpdesk software like Zendesk Support and Freshdesk.
  • Routing to dedicated agent accounts in chat apps like WhatsApp or Facebook Messenger.
  • Custom integrations with proprietary helpdesk systems.

We ensure your chatbot flows naturally and transitions to human agents when needed. This handoff is key to providing conversational experiences with the right balance of automation and personal touch.

We provide comprehensive chatbot analytics and reports to track performance. Key metrics we measure include:

  • Number of users and conversations
  • Conversation resolution rates
  • Most frequent user queries and pain points
  • Agent hand-off rates
  • Sentiment trends
  • Peak usage periods

This data helps understand engagement levels, identify issues, and highlight areas to improve through retraining. Our team can provide customized reporting catered to your specific KPIs. We also recommend A/B testing variants to optimize based on empirical data.

Effective chatbot maintenance is crucial to keep conversations effective as company offerings evolve. Our ongoing maintenance includes:

  • Continuous bot testing to identify any issues
  • Regular bot retraining to improve responses based on user feedback
  • Adding new dialogues and expanding to new engagement channels
  • Updating responses to reflect new products, services, pricing etc.
  • Monitoring integrations to ensure they stay intact during system migrations
  • Managing costs by optimizing cloud infrastructure needs
  • Periodic design refresh in line with brand guideline revisions

This continuous maintenance ensures your chatbot keeps up with your changing business needs while providing reliable service. Our team handles all upkeep needs so you can focus on your core business.

We have extensive experience building multilingual chatbots to engage global audiences. Some ways we implement multilingual support include:

  • Training individual bots for each target language.
  • Using a single bot with a multi-lingual natural language processing engine.
  • Adding a language selector menu for users to choose their preferred language.
  • Automatically detecting user language and routing them to the right bot.
  • Translating bot responses in real-time using services like Google Translate.

Multilingual chatbots allow you to provide localized experiences and expand to new international markets. Our team can advise the best approach based on your needs and build fully globalized conversational AI.

Today’s customers engage across many channels. We implement omni-channel bots that work seamlessly across:

  • Website and mobile apps
  • Messaging platforms like WhatsApp, Facebook Messenger and SMS
  • Voice assistants like Amazon Alexa and Google Home
  • IoT devices
  • Desktop apps and internal systems

Building consistent experiences across touchpoints is crucial. Our platform-agnostic approach means your bots engage users wherever they are, driving adoption and utilization.

We offer various customizations so your chatbot aligns with your brand:

  • Using brand colors, fonts, and logos within the chat interface
  • Adding brand characters, illustrations, or mascots
  • Customizing bot name, personality, and voice
  • Playing brand jingles or audio when engaged
  • Displaying brand info like slogans and links
  • Sending branded attachments like PDFs, images, and videos

Consistent branding builds familiarity and trust. We ensure your chatbot becomes an ambassador for your brand by weaving in visual and conversational elements tailored to your identity.

Our specialized “Customer Delight Bots” make customers happy in many ways:

  • Resolving common issues quickly so customers get instant answers.
  • Suggesting purchases based on individual preferences and history.
  • Following up after purchases to gather feedback and address concerns.
  • Offering exclusive personalized promotions and perks.
  • Displaying empathy and humor at appropriate moments.
  • Seamlessly handing off to helpful agents when needed.

Going beyond basic Q&A, our bots build relationships through tailored interactions that exceed expectations. We analyze your CX touchpoints and craft delight-driven conversations.

We incorporate measurable ROI benchmarks into every chatbot project:

  • Reduced customer support costs through deflection of common queries
  • Increased lead conversion rates through qualifying bot engagements
  • Higher sales driven by personalized recommendations and promotions
  • Improved customer satisfaction shown in feedback surveys
  • Strong adoption rates across engagement channels

Analyzing metrics pre and post-bot launch highlights efficiency gains, sales growth, and CX improvements. We also measure associated benefits like improved brand perception. Robust ROI reporting validates your chatbot investment.