Learn the benefits of content marketing and search engine optimization working together.

The Intersection Of SEO And Content Marketing: A Winning Combination

In the ever-evolving world of digital marketing, businesses are constantly searching for the most effective strategies to reach their target audience and boost online visibility.

Among these strategies, two powerhouses have emerged: search engine optimization (SEO) and content marketing. When combined strategically, they form a formidable force that can significantly contribute to a brand’s success.

In fact, 68% of trackable website traffic starts with a search! This blog post will explore the intersection of SEO and content marketing, exploring how this winning combination can drive valuable website traffic while improving user experience.

SEO StrategiesContent Marketing Strategies
Keyword ResearchCreating Compelling Content
On-Page OptimizationDistributing Content
Link BuildingRepurposing Content
SEO and Content Marketing Strategies

Understanding The Basics Of Content Marketing And SEO

Content marketing involves creating and distributing valuable, relevant, and consistent content to attract and retain a clearly defined audience, while SEO is the practice of optimizing websites for search engines through keywords, link building, and other tactics to improve visibility in search results.

What Is Content Marketing?

Content marketing is a powerful digital marketing strategy that focuses on creating, publishing, and distributing valuable, relevant, and engaging content to attract and retain a specific audience.

The primary goal of content marketing is to build trust with your target market by providing them with useful information they need throughout their buyer’s journey, ultimately leading them to become loyal customers.

For example, consider how companies like HubSpot have built their reputation through educational blog posts on various topics related to inbound marketing or Moz sharing insightful SEO guides and research studies to help businesses improve their online presence.

What Is SEO?

Search Engine Optimization, or SEO, is a digital marketing strategy focused on improving the visibility of your website in search engine results. The primary goal of this optimization process is to drive targeted organic traffic to your site by increasing its ranking and thus making it more accessible to potential customers.

For example, let’s imagine you run an online store selling handmade candles. To reach potential customers searching for unique candles online through major search engines like Google or Bing, you need to ensure that your website ranks high in their search results.

A well-executed SEO strategy can help make this happen by identifying relevant keywords (e.g., “handmade soy candles” or “eco-friendly scented candles”), incorporating those keywords into engaging content on your site, and fine-tuning other essential aspects such as image alt tags and title tags.

How Content Marketing And SEO Work Together

Content marketing and SEO are two powerful strategies that, when combined effectively, can propel your online presence to new heights. Both approaches focus on providing valuable information to your target audience in a way that attracts attention from search engines, such as Google.

One crucial aspect of this winning combination is crafting high-quality content around strategically chosen keywords. As an essential part of your SEO strategy, keyword research helps uncover the terms and phrases most likely to be used by members of your target audience when performing searches related to your niche.

For example, say you own a small bakery specializing in gluten-free treats. Your SEO efforts would include researching popular search terms related to gluten-free baking or desserts; then weaving those keywords into blog posts about recipes, ingredient alternatives, or even personal anecdotes about adopting a gluten-free lifestyle yourself.

Benefits of Combining SEO and Content Marketing
Increased Traffic
Improved Search Rankings
Better Quality Content
Greater Reach and Visibility
Benefits of Combining SEO and Content Marketing

Benefits Of Integrating Content Marketing And SEO

Integrating SEO and content marketing can lead to increased website traffic and visibility, better user experiences, higher quality leads and conversions, and enhanced brand authority.

Increased Website Traffic And Visibility

Integrating SEO with content marketing can lead to increased website traffic and visibility. By optimizing web pages with relevant keywords, search engines find them more easily, which helps increase the chances of appearing higher in search engine results pages (SERPs).

For instance, a small business focusing on developing high-quality content is likely to rank higher in Google’s SERP than one that does not. Additionally, optimizing social media posts by adding target keywords and sharing valuable information could drive traffic from social channels to the landing page.

Better User Experience

Combining SEO and content marketing can lead to an improved user experience, making it easier for visitors to find what they want on a website. By targeting specific keywords in quality content, businesses can attract organic traffic that is more likely to be interested in their products or services.

This approach also helps reduce bounce rates by providing valuable information that meets the needs of the target audience.

For example, optimizing title tags, meta descriptions, image alt tags, and headings can improve site navigation for both humans and search engine crawlers. Incorporating internal links on landing pages creates a logical flow of content that encourages users to stay longer on a site.

Higher Quality Leads And Conversions

By integrating SEO and content marketing, businesses can attract higher-quality leads and achieve better conversions. When creating content that is optimized for search engines, it’s important to remember that the ultimate goal is to provide valuable information to the target audience.

Quality content that is well-written, easy to read, and targeted to the audience leads to higher engagement and rankings.

For example, effective digital marketing strategies that include both SEO and content marketing aim to create trust within the target audience through high-quality blog posts or social media updates.

This then leads to an increase in website traffic as readers become interested in learning more about what you have to offer.

Enhanced Brand Authority

Combining SEO and content marketing can lead to enhanced brand authority in your industry. By utilizing the power of relevant keywords and quality content, you can establish yourself as an expert in your field and build trust with your audience.

For example, HubSpot has successfully utilized this strategy by creating valuable content through blogging, eBooks, and other outreach activities that provide helpful information for their target audience.

By doing so, they have become one of the most trusted sources for marketing knowledge online.

Best Practices
Integrate Keywords into Content
Create Quality Content
Optimize Content for Search Engines
Include Links to Other Content
Promote Content on Social Media
Best Practices for Combining SEO and Content Marketing

Key Strategies For Combining Content Marketing And SEO

To effectively combine SEO and content marketing, businesses should prioritize conducting keyword research, creating high-quality content, optimizing on-page elements, building backlinks and external authority, and monitoring site performance; read on to learn more about each strategy.

Conducting Keyword Research

Conducting keyword research is a vital part of combining content marketing and SEO strategies. It involves identifying relevant keywords and phrases that your target audience uses when searching for information online.

To conduct effective keyword research, it’s important to use the right data and tools. There are numerous free and paid keyword research tools available online, such as Google AdWords Keyword Planner, Moz Keyword Explorer, Ahrefs Keywords Explorer, SEMrush Keyword Magic Tool, etc. These tools help you identify the most popular search terms related to your business or industry that have high search volume but low competition.

Creating High-Quality Content

One of the most crucial elements in combining SEO and content marketing is creating high-quality, valuable content. This means developing content that resonates with your target audience and provides them with relevant information to help solve their problems or answer their questions.

To create high-quality content, start by researching your target keywords and understanding what type of information your audience is looking for. Focus on creating long-form content (e.g., blog posts, infographics) that provides in-depth insights into a particular topic.

Keep in mind that great writing alone isn’t enough; you’ll also need visually appealing graphics such as images and videos embedded with keyword-rich meta tags & alt descriptions too! By doing so, you increase the chances of those graphics appearing during searches, thus improving traffic flow onto your website.

Creating high-quality content is essential when it comes to combining SEO and Content Marketing services since this drives traffic to websites leading businesses toward success.

Content MarketingSEOBenefits to Combining
User researchKeyword researchIncreased reach
Content creationLink buildingImproved visibility
PromotionOn-page optimizationIncreased engagement
Content Marketing vs. SEO vs. Benefits to Combining

Optimizing On-Page Elements

Optimizing on-page elements is a crucial part of combining SEO and content marketing. This includes making sure that the website’s design, user experience, and information architecture are all optimized for search engines.

For example, optimizing title tags, meta descriptions, and image alt tags, as well as using headings and subheadings throughout the content, ensures that it’s easily indexable by search engine crawlers while also providing an improved user experience for readers.

Effective on-page optimization, along with high-quality content creation, helps in boosting visibility and driving traffic towards your site.

Building Backlinks And External Authority

Building backlinks and external authority is a crucial aspect of combining SEO and content marketing. Backlinks, or links from other websites to your site, help search engines understand the relevance and popularity of your content.

The more high-quality backlinks you have pointing to your website, the higher it will rank in search engine results pages.

One effective method for building external authority is through guest posting on reputable sites in your industry or niche. By creating informative and valuable guest posts on authoritative websites, you can establish yourself as an expert in your field while also earning high-quality backlinks to your own site.

Additionally, analyzing competitors’ backlink profiles can provide insight into effective link-building strategies within your industry.

Content MarketingSEOMarketing Goals
AnalyticsCompetitor analysisIncreased brand awareness
BrandingAnalyticsLead generation
EngagementLanding pagesContent delivery
Content Marketing vs. SEO vs. Marketing Goals

Monitoring Site Performance And Analytics

Keeping track of site performance and analytics is a crucial aspect of any online marketing strategy that combines SEO and content marketing. By monitoring metrics such as website traffic, bounce rates, user engagement, and conversion rates, businesses can measure the effectiveness of their critical strategies for integrating SEO and content marketing.

This data can help in identifying which tactics are working well and where improvements need to be made. For instance, if a business notices low engagement on social media posts with specific keywords or phrases, it may want to adjust its content approach accordingly.

Moz also takes advantage of these insights by using Google Analytics to monitor the impact of its organic search efforts over time – including keyword strategy shifts – so it can refine SEO-directed investments based on changes in SERP rankings or audience behaviors like mobile browsing trends.

The Role Of Social Media In SEO And Content Marketing

Social media plays a vital role in SEO and content marketing by driving traffic, improving search rankings, building brand awareness, and engaging with your audience – learn how to leverage it for your business’s success.

Building Brand Awareness

Social media has become an incredibly vital tool for businesses looking to build their brand awareness. By strategically crafting social media posts and engaging with industry experts through tweets, businesses can reach a large audience and increase their visibility.

Additionally, search engine optimization can contribute significantly to branding and brand awareness as it helps websites rank higher in search engines, making it easier for consumers to find them online.

By combining SEO and content marketing efforts with a strong social media strategy in place, small businesses have the opportunity to create valuable information that is easily shareable across multiple platforms while driving traffic back to their site.

Driving Traffic

One of the primary benefits of integrating SEO and content marketing is driving traffic to your website. By conducting keyword research and creating high-quality content that incorporates relevant keywords, you can increase your chances of ranking higher in search engine results pages (SERPs).

Social media also plays a role in driving traffic through SEO-driven content marketing. By sharing valuable information on social channels or creating easily shareable content like infographics, you can attract users who may not have found your site through traditional searches.

Additionally, leveraging social media sites like Facebook or LinkedIn can allow topics related to your business or industry to show up as a search result, further increasing your visibility on search engines.

Improving Search Rankings

One of the key benefits of combining SEO and content marketing is improving search rankings, which ultimately leads to increased traffic to your website. By conducting thorough keyword research and creating high-quality, valuable content that targets specific keywords, you can optimize your site for relevant searchers.

Additionally, building quality backlinks from other reputable websites can signal to search engines that your site is a valuable resource and improve your overall ranking.

Social media also plays a role in improving SEO by driving relevant traffic to nurture content, increasing time spent on the site, and engagement metrics like bounce rate – all factors considered in search algorithms.

With the right data tracking tools in place, you can use analytics and performance metrics to optimize for better results over time consistently.


  • A B2B software company saw significant increases in organic traffic after starting a blog featuring informative articles optimized with targeted keywords.
  • An e-commerce brand improved its Google ranking by optimizing product descriptions with long-tail keywords that matched what potential customers were searching for.
  • A local restaurant increased its visibility among mobile users by optimizing its Yelp page with photos, location data, and customer reviews that Google considers when showing results for nearby searches.

By implementing best practices for SEO-driven content creation across every platform where your business has an online presence, including social media profiles, you’ll be able to steadily improve visibility over time while providing value-added resources that keep audiences coming back again & again!

Engaging With Your Audience

Engaging with your audience is a crucial aspect of combining SEO and content marketing. By understanding what your target audience wants to see, you can create valuable content that resonates with them and encourages engagement.

One great example of engagement with the audience is HubSpot’s community forums. The company has created an engaged community where users can ask questions and share tips about inbound marketing strategies.

Another factor to consider is building a tribe on social channels by regularly posting updates, engaging in conversations with followers or customers, and providing valuable information through shared content.

The Future Of SEO And Content Marketing

The future of SEO and content marketing will be heavily influenced by artificial intelligence and machine learning, the rise of voice search and conversational content, personalization and user experience, as well as the importance of video and interactive content.

The Impact Of Artificial Intelligence And Machine Learning

Artificial Intelligence (AI) and machine learning have had a significant impact on both content marketing and SEO performance. AI has revolutionized digital marketing strategies, offering significant potential for businesses to improve their SEO and content marketing.

These tools help marketers analyze large amounts of data accurately, enabling them to identify keywords that will drive traffic to their websites.

Machine learning is influencing SEO more and more, bringing changes in technology to social media, SEO, and content marketing. This includes using predictive analytics models that leverage historical data combined with real-time insights for better decision-making about what type of content resonates with your target audience.

This combination drives brand awareness while improving lead generation efforts by delivering quality leads based on behavior analytics segmentation techniques.

The Rise Of Voice Search And Conversational Content

It is no secret that voice search is changing the way we interact with search engines. With more and more people turning to virtual assistants like Siri, Alexa, and Google Assistant to find what they need online, it’s becoming increasingly important for businesses to optimize their content for voice searches.

But why is this so important? Well, voice searches tend to be longer and use more natural language than keyboard searches.

As a result, optimizing your content for voice search can help you reach a wider audience of potential customers who are looking for exactly what you have to offer. Plus, by analyzing the data from these searches, you can gain valuable insights into consumer behavior and preferences which can then be used to create even more personalized messaging and experiences for your target audience.

Personalization And User Experience

Personalization and user experience are critical aspects of SEO-driven content marketing. Creating personalized content that addresses specific customer needs can lead to increased engagement, higher click-through rates, and, ultimately, better conversion rates.

Furthermore, focusing on user experience is crucial for improving search engine rankings. Search engines like Google have algorithms that measure the amount of time a user spends on a website or webpage; if users quickly leave because they find irrelevant or low-quality content, it negatively impacts a site’s ranking.

Therefore, creating high-quality and relevant content is essential for keeping users engaged and improving SEO results.

The Importance Of Video And Interactive Content

Video and interactive content are powerful tools that businesses can use to improve their search engine optimization and increase website traffic. By incorporating video into their content marketing strategy, businesses can engage with their audience in a more visual way, providing valuable information through an easily shareable format.

Interactive content is another valuable tool for engaging audiences and improving SEO. Interactive elements such as quizzes, polls, and interactive infographics provide an opportunity for customers to interact with the brand while also learning valuable information.

With the rise of personalized experiences in digital marketing, interactive content provides a unique way to connect with specific target audiences.

Common Mistakes To Avoid In SEO-driven Content Marketing

Avoid these common mistakes when combining SEO and content marketing: keyword stuffing, neglecting user experience for search engines, ignoring analytics and performance metrics, and focusing only on quantity over quality.

Keyword Stuffing And Over-Optimization

One of the most common mistakes in SEO-driven content marketing is keyword stuffing and over-optimization. This occurs when keywords are used excessively and unnaturally, compromising the quality and readability of the content.

Rather than improve search engine rankings, this tactic can negatively impact a website’s visibility and user experience. To avoid these mistakes, it is important to focus on one primary keyword and a few secondary keywords that are relevant to your target audience.

These should be included naturally within informative content that provides valuable information to readers. Remember, Google prioritizes high-quality content that satisfies searcher intent over strategic keyword placement alone.

Neglecting User Experience For Search Engines

One of the most important considerations in SEO practices is optimizing for user experience (UX). Neglecting UX in favor of search engine algorithms can cause a website’s rankings and traffic to suffer.

It’s essential to create content that engages users and keeps them on your website rather than just stuffing pages with keywords. Website usability, such as internal search features, can significantly impact a site’s success.

By focusing on providing visitors with valuable information and an enjoyable browsing experience, businesses can see improvements in their SEO results and overall online success.

Ignoring Analytics And Performance Metrics

One of the most important aspects of successful SEO-driven content marketing is monitoring and analyzing data and metrics. Ignoring analytics and performance metrics can lead to a lack of understanding about what’s working and what’s not, making it difficult to adjust your strategy accordingly.

It’s crucial to pay attention to key performance indicators such as organic traffic, bounce rates, time spent on the page, conversion rates, and more.

For example, if you notice that certain pages have a high bounce rate or low engagement levels, it may be time to reassess the quality of your content or reevaluate your keyword targeting approach.

Additionally, by consistently analyzing site performance data over time, you can determine which types of content resonate with your target audience and use that information to guide future efforts.

Focusing Only On Quantity Over Quality

One of the most common mistakes in SEO-driven content marketing is prioritizing quantity over quality. While it’s important to consistently create fresh and unique content, creating content just for the sake of pushing out more posts can do more harm than good.

Search engines are designed to reward websites that publish high-quality, valuable information that engages their audience. A site that focuses exclusively on churning out large numbers of low-quality articles will not only fail to rank highly but also may drive away potential visitors who come across poorly written or irrelevant material.

To avoid this mistake, businesses should focus on producing quality content that resonates with their target audience and provides real value without resorting to keyword stuffing or other artificial optimization tactics.

Content MarketingSEOStrategy Considerations
Audience researchKeyword researchOptimized content production
Content creationLink buildingAnalytics tracking
Content deliveryOn-page optimizationSEO monitoring
Content Marketing vs. SEO vs. Strategy Considerations

Successful Case Studies Of Integrated SEO And Content Marketing

HubSpot and Moz are two examples of companies that have successfully integrated SEO and content marketing to increase website traffic, improve user experience, and grow their brand authority.


HubSpot is an all-in-one marketing platform that has become a household name in the industry. The company offers solutions for customer relationship management (CRM), social media marketing, email marketing, and of course, content marketing and SEO.

Their approach to SEO involves driving more traffic to your website and improving its information architecture through content. HubSpot’s arsenal of tools allows businesses to create valuable content for their audience with relevant keywords and meta descriptions while easily sharing it across social channels.

The platform also provides analytics on how well your site is ranking for target keywords, time spent on the page, and other data essential for fine-tuning future content efforts.


Moz is a well-established SEO company and trusted resource for creating SEO-friendly content and successful content marketing campaigns. With resources for all skill levels, Moz provides insight on how to integrate organic search, paid search, and content resources to create effective channels that drive ROI.

Studies have shown that great content plays a vital role in the success of marketing campaigns, and Moz demonstrates how SEO and content marketing work together to fuel profitable customer or client action.


Buffer is a shining example of how SEO and content marketing can come together to create remarkable success in the digital landscape. With its focus on creating valuable, educational content for marketers and businesses alike, Buffer has become a go-to resource for those seeking guidance in the ever-changing world of social media and online visibility.

By leveraging social channels and optimizing its website with relevant keywords, meta descriptions, image alt tags, and other on-page elements, Buffer has managed to rank high in search results consistently.

As a result, it attracts organic traffic that converts into leads more easily as their audience likes and shares relevant content across different social profiles.

Best Practices For SEO-driven Content Marketing

Incorporate relevant keywords and phrases, add meta tags, use headings and subheadings, optimize images and videos, build quality backlinks, engage with social media, and analyze data and metrics to ensure successful SEO-driven content marketing.

Writing High-Quality Content

One of the most important aspects of combining SEO and content marketing is creating high-quality content that engages your audience. Quality content can lead to higher engagement, social shares, and rankings on search engines.

To create high-quality content, it’s best to conduct thorough research on your desired topic and ensure that you’re providing accurate and current information. Using images or videos can also enhance the user experience, leading to longer time spent on your site.

Additionally, using subheadings and bullet points can make lengthy articles easier to read and digest.

Incorporating Relevant Keywords And Phrases

Incorporating relevant keywords and phrases in your content is crucial for successful SEO-driven content marketing. Keyword research can help you understand how your target audience searches for information, what specific keywords they use, and the context in which they search.

However, it’s important to avoid keyword stuffing or overemphasizing keyword density because it could negatively impact your SEO results. Instead, focus on creating high-quality content that provides valuable information to your customers.

By incorporating semantically related keywords into the titles of blog posts and meta descriptions, you can help search engines understand the context of your pages better.

Adding Meta Tags

Adding meta tags to your website is a crucial step in optimizing your SEO-driven content marketing strategy. Meta tags are HTML codes that give search engines information about the content on your web pages, helping them understand what it’s all about and how it relates to relevant searches.

Title tags and header tags, for instance, give a brief but accurate description of each page’s primary subject matter. Meanwhile, meta descriptions provide a summary of the web page’s content that can be displayed within search engine results.

Incorporating meta tags isn’t just necessary; it helps in creating an effective digital marketing campaign as well by providing context to search engines when crawled upon, which subsequently increases the traffic on the website with potential customers.

Using Headings And Subheadings

Headings and subheadings are important for organizing content and improving the user experience on a website. Proper use of these elements helps break up long content into digestible chunks, making it easier for readers to scan information quickly.

When creating headings and subheadings, it’s crucial to include relevant keywords that accurately reflect the content on the page. This not only helps with SEO rankings but also benefits readers who are looking for specific information related to those keywords.

Additionally, using header tags like H1-H6 can further differentiate between headings and subheadings, increasing clarity for both users and search engines alike.

Optimizing Images And Videos

Optimizing images and videos is a crucial aspect of SEO-driven content marketing. High-quality visuals can help attract potential customers to your website, improve user experience, and increase the time spent on your site.

When optimizing images, it’s essential to use specific keywords in the image alt tags and file names so that search engines can understand their relevance.

For videos, consider hosting them on a dedicated video platform like YouTube or Vimeo and embedding them into your web pages. This way, you won’t have to worry about page speed issues caused by large video files.

Make sure to include relevant keywords in the title and description of each video for better search visibility.

Building Quality Backlinks

Building quality backlinks is a key aspect of successful SEO-driven content marketing. Backlinks are links to your website from other trusted and authoritative websites, signaling to search engines that your site provides valuable and relevant content.

The more high-quality backlinks you have, the higher your website will rank in search engine results pages (SERPs). However, it’s important to note that not all backlinks are created equal – low-quality or spammy backlinks can actually harm your site’s ranking.

To build quality backlinks, focus on creating high-quality, valuable content that others want to share and link to. You can also reach out to industry influencers and reputable bloggers for guest posting opportunities or collaboration on content creation.

Engaging With Social Media

Social media can be a powerful tool for combining SEO and content marketing efforts. By engaging with social media platforms, businesses can leverage user-generated content to increase brand awareness and drive traffic to their website.

One example of successfully integrating social media into SEO-driven content marketing is through the use of Instagram hashtags. By utilizing popular hashtags related to their industry or niche, businesses can reach a wider audience, attract more followers, and ultimately increase conversions.

Overall, engaging with social media as part of an integrated SEO and content marketing strategy allows businesses to connect with their target audience on multiple platforms while driving meaningful results.

Analyzing Data And Metrics

Analyzing data and metrics is an essential part of any successful SEO and content marketing strategy. By monitoring site performance and analytics regularly, you can gain valuable insights into your target audience, their behavior, and how they interact with your content.

For instance, by analyzing consumption metrics such as time spent on a landing page or the number of pages visited per session, you can identify which pieces of content are resonating most with your audience.

Similarly, tracking SEO metrics like organic traffic and search engine results page ranking can help you fine-tune your keyword research strategies to achieve higher visibility in search engines over time.

Final Thoughts: The Importance Of Combining SEO And Content Marketing For Business Success

In today’s digital age, it’s no longer enough to have a website. To compete and thrive in your industry, you need to integrate SEO and content marketing into your overall strategy.

Combining the two can lead to increased website traffic, better user experience, higher quality leads and conversions, enhanced brand authority, and, ultimately, business success.

Key strategies for merging SEO and content marketing include conducting keyword research, creating high-quality content, optimizing on-page elements, and building backlinks and external authority while closely monitoring site performance and analytics.

Frequently Asked Questions About SEO and Content Marketing

The intersection of SEO and content marketing refers to the process of creating high-quality content that is optimized for search engines in order to increase visibility online. By combining effective SEO strategies with compelling, relevant content, businesses can attract more traffic to their websites while building brand awareness among potential customers.

Quality content is essential for successful SEO because it helps establish trust with both users and search engines. Content that is well-written, informative, and engaging will encourage visitors to stay longer on your site while also attracting links from other sites via social media shares & backlinks – signaling authority within its niche. This engagement helps build authority within your specific vertical by demonstrating knowledge/expertise, which further increases organic signals indicating relevance/quality, resulting in higher visibility/rankings over time.

SEO plays a crucial role in driving traffic to your website through search engines. By optimizing your website for keywords and phrases related to your industry or niche, you can improve your rankings on search engines like Google, making it easier for potential customers to find you when searching for information related to your products or services.

While both are critical components of any digital marketing strategy, optimizing one without consideration towards the other may lead to short-term success but eventually fail as user behavior shifts towards value-propositioned results as opposed to generic keyword-stuffed pages/duplicate copy across domains offering similar goods/services, etc. To succeed long-term, businesses should focus on creating synergies between these two practices – blending creative storytelling into technical optimization allows brands to tell authentic stories consumers want to hear encouraging signups/purchases and repeat customer loyalty!

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