--- title: "Where to See Your Google Reviews, and Get Alerts for New Ones" description: "Your Google reviews appear in your Business Profile and on Google Maps. Learn where to look for each one, and where to turn on alerts for new ones." url: "https://webleveling.com/blog/where-to-see-all-your-google-reviews/" lang: "en" published: "2026-11-13" modified: "2026-11-13" author: "Cal Hewitt" tags: ["google-business-profile","online-reviews","small-business"] image: "https://webleveling.com/og/blog-where-to-see-all-your-google-reviews.jpg" alternates: es: "https://webleveling.com/es/blog/donde-ver-sus-resenas-de-google.md" --- # Where to See Your Google Reviews, and Get Alerts for New Ones Your Google reviews appear in your Business Profile and on Google Maps. Learn where to look for each one, and where to turn on alerts for new ones. ![A white pickup with a trailer of mowers parked at a suburban curb at dawn, long golden light across dew-wet lawns, no one in sight.](https://webleveling.com/blog/where-to-see-all-your-google-reviews/my-reviews-featured.jpg) A customer tells you they left a review on Google, and you cannot find it anywhere. Before you decide it was deleted, open your reviews the way Google intends an owner to, because they live in two places and checking both takes a few minutes. Sign in at business.google.com with the Google Account that manages your Business Profile, the free listing people see when they search for you on Google, and select "Read reviews." You can also search your business name and city on Google Maps and select "Reviews." To get a message when a new one arrives, open More, then Notifications, and turn on "Customer activity." If the review is still missing, it may be waiting on a policy check, held up by a profile merge, or never submitted from the customer's phone. Google lists each cause, and the steps below let you tell a delayed review from a removed one before you contact anyone. One verified profile can see all of this, and use Google's own alerts, without review software. **Key Takeaways** **Two places hold your reviews** Sign in at business.google.com and select "Read reviews," or search your business name and city on Google Maps and select "Reviews." **Alerts are a setting to check** Under More, then Notifications, turn on "Customer activity" for reviews and photos. Google says alerts can arrive by email, on Search or in Maps, so open your profile too. **Missing is not always removed** A policy check or a profile merge can take a few days, an older phone or Maps app can fail to post, and a review removed for a policy violation will not be restored. **Several locations need more than one view** Business Home shows all locations in one Reviews tab, but it is a closed beta for select categories in the US and UK. Business Profile Manager and groups handle bulk work. **Software is optional for one profile** Outside help pays off with several locations, inconsistent access, repeated missing-review problems, or a need for one named person who owns every reply. ## See every review for your business in a few minutes Start with the account that manages the profile. Sign in at business.google.com, open your Business Profile, and select "Read reviews." Google's [help page for managing customer reviews](https://support.google.com/business/answer/3474050) gives this as the owner's route, and it is the one to use first. Then open Google Maps, search your business name and city, and select "Reviews." This is the view your customers see. Look at both places, because a review that appears in one and not the other is a detail worth writing down if you end up contacting Google. Scroll the list and look for the reviewer's name. On Search and Maps, do not count on sorting the list by date; Google describes a sort option only in Business Home. If a team shares the profile, confirm the person looking is signed in with the Google Account that manages it, since the owner route starts there. ![A landscaper in work gloves sits in the cab of a white pickup parked at the edge of a suburban lot on an overcast midday, holding a phone at an angle and frowning, a trailer of mowers visible through the rear window.](https://webleveling.com/blog/where-to-see-all-your-google-reviews/my-reviews-truck-cab.jpg) Check the account first; the review you are looking for may already be on the list. ## Get a message when a new review arrives Google calls the setting "Customer activity," and describes it as alerts for when customers leave reviews or add photos. Turning it on takes a minute, and you can do it from a computer or from your phone. Both routes come from Google's [notifications help page](https://support.google.com/business/answer/7198436). On a computer: 1. Sign in at business.google.com and open your Business Profile. 2. Select More. 3. Select Notifications. 4. Find "Customer activity." 5. Turn it on. In the Google Maps app, open the app, tap "Business" at the bottom right, then tap the Notifications icon at the top right. The same page lists other notification types you can switch on or off: Account updates, Features and tips, Business info alerts, and Bookings and requests. Google says notifications may arrive by email, on Search or in Maps. Treat the setting as a convenience, not a guarantee that every review sends an alert. Pick a regular day to open "Read reviews" yourself, so a missed alert never turns into a customer who waited a month for an answer. ![A landscaping company owner at a kitchen table at night under a single pendant lamp, one hand on a mug, laptop angled away from the camera, muddy work boots by the back door.](https://webleveling.com/blog/where-to-see-all-your-google-reviews/my-reviews-night-kitchen-table.jpg) Two minutes in the settings now saves a lot of checking later. **Your short check, in order** **Sign in** Use the Google Account that manages the Business Profile at business.google.com. **Read reviews** Select "Read reviews" and scan the list for the reviewer's name. **Check Maps** Search your business name and city, then select "Reviews." **Turn on alerts** Open More, then Notifications, and switch on "Customer activity." **Write it down** If the review is still missing, note the reviewer's name, the date, the location, and whether other recent reviews show. ## Tell a delayed review from a removed one before you contact Google When a customer says they posted a review and you cannot see it, the cause is often one of a few things Google describes on its page about [missing or delayed reviews](https://support.google.com/business/answer/10313341). Some of them clear by themselves with a little time. One of them never reverses. Sorting yours into the right row tells you whether to wait, ask the customer for something, or contact Google. Why a review may be missing, and what to do | What happened | What Google says | Your next step | | --- | --- | --- | | Policy check | Reviews are checked against Google's policies, which can take a few days | Wait a few days, then look again | | Recent profile merge | Reviews can take a few days to show after profiles merge | Wait a few days, then look again | | Older phone or Maps app | The customer's review may not have posted | Ask them to update Google Maps and post it again | | Removed for a policy violation | Reviews removed for policy violations will not be restored | Do not promise the customer it will return | | Temporary restriction | User content can be disabled for certain profiles or categories | Contact Google support to ask whether your profile is affected | | Profile reinstated | Reviews can be removed after a profile is reinstated | Contact Google support | | School category | Reviews and ratings are removed and disabled for profiles categorized primarily as schools for ages 6 to 18 | Check your category | Before you contact Google about a review that is still missing, collect four things: the reviewer's name, the approximate date they posted, which location it was for, and whether other recent reviews are visible. A clear note gets you further than a message that says a review is gone. If the review was on your profile and later vanished, the post on [why Google reviews disappear](https://webleveling.com/blog/why-are-my-google-reviews-disappearing/) covers that case in more detail. ## See reviews for several locations without opening each one Owners with more than one location have a different problem: reviews stay attached to the profile for each location, so a review for one shop does not show up under another. Google's [Business Home help page](https://support.google.com/businesshome/answer/18791958) describes a single place to read them all, with a catch about who can use it. In Business Home, you open the "Reviews" tab from the side panel. A location selector at the top switches between one store and all locations. A search bar finds keywords, Filter narrows by star rating or by whether you replied, and Sort by orders reviews by date, newest or oldest first, or by rating. The catch is that Business Home is a closed beta, available only to select business categories in the US and the UK. If your account does not have it, [Business Profile Manager](https://support.google.com/business/answer/7655842) is Google's tool for managing multiple profiles in bulk. You can sort locations into groups with "Create group," then work through the profiles one at a time. ## Reply to a review once your business is verified Reading a review and answering it are separate steps. Google says you must verify your business before you can reply. Once you have, open "Read reviews," select the Reply icon next to the review, type your answer, and select "Reply." Google reviews replies before it posts them. It says this usually takes up to 10 minutes, but it can take up to 30 days, so a reply that has not appeared after an hour is not a sign it was lost. What to say is its own subject. The post on [how to respond to negative reviews](https://webleveling.com/blog/how-to-respond-to-negative-reviews/) walks through wording, including for the awkward ones. ## Find the reviews you wrote yourself Part of the search traffic for this topic comes from people who want the reviews they wrote as a customer. Those live in a different place from your business reviews. On a computer, open Google Maps, select the Menu icon at the top left, select "Your contributions," then select "Reviews." Google's [Maps help page on reviews and ratings](https://support.google.com/maps/answer/6230175) gives that route. Keep the two apart. "Read reviews" in your Business Profile shows what customers wrote about your business. "Your contributions" shows what you wrote about other businesses. ## Skip review software for one profile, and know when help is worth paying for A single verified Business Profile does not need paid review software to see its reviews or to use Google's alerts. You have the Search route, the Maps route and the "Customer activity" setting, and all of it is free. Paying for help starts to make sense when the setup stops being simple: several locations, several managers whose access does not match, a pattern of reviews going missing, or a need for one named person who owns every reply. In those cases the work is access, structure and routine, not a trick to make Google show a review. No one can promise that Google will publish a review it filtered, that every alert will arrive, or that a review removed for a policy violation will come back. Be wary of anyone who says otherwise. ![A handwritten note in black marker on a garage workshop whiteboard reading "Check reviews before 9", with rakes and a weed trimmer hanging on the wall beside it in bright afternoon light.](https://webleveling.com/blog/where-to-see-all-your-google-reviews/my-reviews-workshop-whiteboard.jpg) Name one person who checks reviews, and say when. If you want a person on your team to own the routine, our post on [online reputation monitoring and alerts](https://webleveling.com/blog/online-reputation-monitoring-and-alerts/) covers what else to watch. For most single-location owners, the whiteboard note above is the whole system. ![The owner and two crew members loading mowers onto a trailer in the gravel yard behind a landscaping shop on a Monday morning in low sunrise light, the owner glancing at a phone held low and smiling.](https://webleveling.com/blog/where-to-see-all-your-google-reviews/my-reviews-monday-yard.jpg) When the check is routine, a new review is a Monday-morning glance, not a surprise. **Quiz: Can you find and track your Google reviews?** 1. Where does Google say a business owner starts to read reviews for their Business Profile? - Signing in at business.google.com and selecting "Read reviews" **(correct answer)** - The Features and tips notification - The Account updates tab - A paid review tool 2. Which notification type covers customers who leave reviews or add photos? - Business info alerts - Customer activity **(correct answer)** - Bookings and requests - Features and tips 3. A customer says they posted a review last night and it is not on your profile. What is a sensible first step? - Assume Google deleted it and contact support right away - Wait a few days for the policy check, then look again **(correct answer)** - Ask the customer to post three more times - Buy review software ## Frequently Asked Questions About My Google Reviews **Where does a business owner see Google reviews?** Sign in at business.google.com with the account that manages your Business Profile and select "Read reviews." You can also search your business name and city on Google Maps and select "Reviews." **How do I get notified when someone leaves a Google review?** Open your Business Profile, select More, then Notifications, and turn on "Customer activity." In the Google Maps app, tap "Business," then the Notifications icon. Google says alerts can arrive by email, on Search or in Maps. **Why can't I see a review my customer says they posted?** It may be in a policy check that can take a few days, delayed after a profile merge, not submitted from an older phone or Maps app, removed for a policy violation, or hidden by a temporary restriction on user content. **Will Google restore a review it removed?** Google says reviews removed for policy violations will not be restored. Avoid promising a customer that a removed review will come back. **Can I see reviews for every location together?** Business Home has a Reviews tab with a location selector for one store or all locations, but it is a closed beta for select categories in the US and the UK. Otherwise, use Business Profile Manager and groups to work through your profiles. **Where are the reviews I wrote myself?** On a computer, open Google Maps, select the Menu icon, then "Your contributions," then "Reviews." ## Final Thoughts Your reviews are in two places: "Read reviews" after you sign in at business.google.com, and "Reviews" on Google Maps. Turn on "Customer activity" under More, then Notifications, and keep a regular day to open the list yourself. When one is missing, check whether it is delayed, caught by a restriction, or removed, and write down what you see before you contact Google. A short routine turns reviews from a nagging worry into something you read on schedule. Customers get answers sooner, and a complaint reaches you while it can still be fixed. If you manage several locations, share access among a team, or keep running into missing reviews, [Web Leveling](https://webleveling.com/) can set up the access, the alerts and the routine for you. Our [Google Business Profile management](https://webleveling.com/services/google-business-profile-management/) work covers all three, and you stay the owner of the profile throughout. We work with small and medium businesses across the country and overseas. [Contact us about your reviews and alerts](https://webleveling.com/contact/) and we will point you to what to fix first. ## Terms Review words in this post Tap a term to see what it means. **Business Profile.** The free listing for your business on Google Search and Maps, where customers read your reviews. **Read reviews.** The option in your Business Profile that opens the reviews customers have left for your business. **Customer activity.** A notification type that alerts you when customers leave reviews or add photos. **Business Home.** Google's closed beta view for managing reviews across locations, open only to select categories in the US and UK. **Business Profile Manager.** Google's tool for managing multiple profiles in bulk. **Verified business.** A business that has completed Google's verification, which is required before you can reply to reviews. Share this article [LinkedIn](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwebleveling.com%2Fblog%2Fwhere-to-see-all-your-google-reviews%2F)[Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwebleveling.com%2Fblog%2Fwhere-to-see-all-your-google-reviews%2F)[X](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwebleveling.com%2Fblog%2Fwhere-to-see-all-your-google-reviews%2F&text=Where%20to%20See%20Your%20Google%20Reviews%2C%20and%20Get%20Alerts%20for%20New%20Ones)[WhatsApp](https://wa.me/?text=Where%20to%20See%20Your%20Google%20Reviews%2C%20and%20Get%20Alerts%20for%20New%20Ones%20https%3A%2F%2Fwebleveling.com%2Fblog%2Fwhere-to-see-all-your-google-reviews%2F)[Email](mailto:?subject=Where%20to%20See%20Your%20Google%20Reviews%2C%20and%20Get%20Alerts%20for%20New%20Ones&body=https%3A%2F%2Fwebleveling.com%2Fblog%2Fwhere-to-see-all-your-google-reviews%2F) - [How to Make a QR Code for Google Reviews (Free, 10 Minutes)](https://webleveling.com/blog/google-review-qr-code/): Get your free Google review QR code from Business Profile on a computer, test it, place it at checkout, and ask without incentives. Safety checks included. - [Why Are My Google Reviews Disappearing? What to Check](https://webleveling.com/blog/why-are-my-google-reviews-disappearing/): Why are my Google reviews disappearing? Genuine reviews can vanish from spam detection, reinstatement, or a restriction. What to check first. - [How to Create a Google Business Profile, Step by Step](https://webleveling.com/blog/how-to-create-a-google-business-profile/): Search Google Maps for your business first. If no listing exists, create your Google Business Profile at business.google.com/add, then verify it.